At Milena Bianco Gallery, each work is prepared for international delivery with the highest standards of care. The following policies apply to all international purchases:

Shipping

• Orders ship within 3–7 business days unless otherwise noted.

• Clients outside the continental U.S. (including Alaska & Hawaii) are responsible for shipping costs.

• All pieces are professionally packaged to museum standards and shipped via trusted international carriers.

• A signature is required upon delivery.

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Insurance

• Gallery pieces (including Mirrors, Frames, and More Designs): Fully insured for full retail value during international transit.

  • In the rare event of shipping damage, clients must notify us within 48 hours of delivery with photographs of the packaging and item. Claims submitted after this window cannot be accepted.

• Jewelry: By default, jewelry does not include full insurance coverage. Clients may request insured shipping at an additional cost, calculated by carrier rates, immediately after purchase.

• Special Value pieces: Sold as-is and final sale. By default, these do not include insurance. Clients may request insured shipping at an additional cost, calculated by carrier rates, immediately after purchase.

• Approved claims will be processed through the carrier’s insurance and may result in a refund or partial reimbursement.

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Returns & Refunds

• Gallery pieces (including Mirrors, Frames, and More Designs): All sales are final. Damage claims are only eligible if submitted under the Insurance Policy above.

• Jewelry: May be returned within 14 days if unworn and in original condition. Buyer covers return shipping.

• Special Value: Sold as-is and final sale. Damage claims are only eligible if insured shipping was purchased, and must be reported within 48 hours of delivery with photos. No other returns are accepted.

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Cancellations

• Orders may be canceled within 24 hours of purchase. Once an item has shipped, the sale is final.

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Acknowledgment

• By placing an international order, clients acknowledge and accept the above terms, including the final sale nature of gallery pieces and the insurance requirements.